Delivery

When will my order ship?

Once you place your order, you will receive a confirmation email from us within an hour of your purchase.
It will take 1-2 business days to process your order.

How can I check the status of my order?

Once your order is shipped, we will send you an email with your tracking information.
Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities.

Payment

How much is shipping?

Shipping is calculated depending on the given delivery address. Orders over 25 Euros will be shipped free of charge.

What if I encounter errors during check out?

Contact us at contact@meliora-group.com and we will solve the error together.

Is this site secure?

Our website uses the lastes SSL and HTTPS protocols to ensure the safe browsing and/or purchase trough it.

Other Questions

What is your return policy?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.